Last updated: 2 November 2026
If you buy from us online you may cancel the order and return the goods within 7 days of receiving them, without giving a reason and without penalty (ECTA section 44). The goods must be unused, undamaged, in their original packaging with all accessories and manuals, and not have been installed. You carry the reasonable cost of returning the goods unless we agreed otherwise.
Every product we sell carries the manufacturer's warranty shown on its product page or brochure (for example, a comprehensive warranty plus a longer compressor warranty). If a product develops a fault during its warranty period, contact us with your order number and a description or photos of the fault. We will log the claim with the manufacturer or supplier and arrange the repair or replacement under that warranty.
Warranty does not cover damage caused by misuse, incorrect installation by someone else, electrical faults such as power surges, or normal wear. Compressor and parts cover may depend on installation by a qualified installer and regular servicing, as stated in the manufacturer's warranty terms. This does not limit any rights you have under the Consumer Protection Act.
If the wrong item was delivered, or an item arrives damaged or not working, tell us as soon as possible so we can put it right. Please check goods on delivery. Report visible transit damage within 48 hours with photos so that we can claim from the courier.
Once a unit has been installed it can no longer be returned under the cooling-off period, but remains covered by the manufacturer's warranty and your statutory rights for defects.
Approved refunds are paid by EFT to the account you paid from, within 10 working days of us receiving and inspecting the goods. Refunds cover the price of the goods (and the original delivery charge where the goods were faulty or wrong). Installation or callout fees for work already carried out are not refundable unless the work itself was defective.
If you cancel an order that has not yet been dispatched we will refund what you paid in full.
Atlas Air Solutions
Gauteng, South Africa, Johannesburg, Gauteng
Email: atlas.air.solution@gmail.com
Phone / WhatsApp: +27 60 559 9376
Hours: